Privacy Policy
Introduction
Welcome to ImageFix. This Privacy Policy explains how High AiQ LLC ("Company," "we," "us," or "our") collects, uses, and protects your information when you use our AI-powered image editing platform ("Service").
We are committed to protecting your privacy and being transparent about our data practices. This policy describes what information we collect, how we use it, and your rights regarding your personal information.
Information We Collect
1. Account Information
When you create an account, we collect:
- Email Address: Used for account authentication and login purposes only
- User ID: A unique identifier automatically generated by our authentication system (AWS Cognito)
We do not collect names, phone numbers, addresses, or any other personal identifying information beyond your email address.
2. Images and Processing Data
When you upload and process images through our Service, we collect:
- Uploaded Images: The images you upload for editing and generation
- Processing Job Metadata: Information about your AI editing and generation requests, including:
- Job type (e.g., background removal, object editing, AI generation)
- Processing parameters and settings
- Timestamps of when jobs were submitted and completed
- Job status and results
All images are associated with your user ID to enable you to access your editing history and results.
3. User Preferences
We store limited preference data in your browser's local storage, including:
- Color Theme Preference: Your selected light/dark mode preference
- UI Preferences: Other non-sensitive interface customization choices
This data is stored locally on your device and is not transmitted to our servers.
4. Payment Information
We use Stripe, a third-party payment processor, to handle all payment transactions. We do not store or have access to your credit card information. Please refer to Stripe's Privacy Policy for information on how they handle your payment data.
Information We Do NOT Collect
We want to be clear about what we do not collect:
- Credit card numbers or payment card details (handled by Stripe)
- IP addresses for tracking purposes
- Device fingerprints or browser tracking data
- Social media profiles or third-party account information
- Geolocation data
- Browsing history or cookies beyond essential functionality
- Marketing or analytics tracking data
How We Use Your Information
We use the information we collect solely for the following purposes:
1. Service Delivery
- Authenticate your account and enable login
- Process your image editing and generation requests
- Store and deliver your processed images
- Track your credit balance for service usage
- Provide customer support
2. Content Moderation
All uploaded images undergo automated content moderation analysis to ensure compliance with United States law. This analysis is performed to:
- Detect and prevent illegal content
- Ensure compliance with our Terms of Service
- Protect the integrity and legality of our Service
Images that fail content moderation are rejected and logged for audit purposes only.
3. Service Operations
- Maintain and improve Service functionality
- Diagnose technical problems
- Ensure Service security and prevent abuse
How We Store Your Information
Data Storage
All data is stored on secure cloud infrastructure:
- Images: Stored on Amazon Web Services (AWS) servers in secure, encrypted storage
- User Data: Stored in encrypted databases with restricted access
- Job Metadata: Stored in secure databases for processing and history tracking
Data Retention
- Images and Processing Data: We retain your images and processing data indefinitely unless you choose to delete them
- Account Information: We retain your account information for as long as your account remains active
- Moderation Logs: Content moderation failure logs are retained indefinitely for legal compliance and audit purposes
Your Data Rights
You have the following rights regarding your data:
1. Access and Export
You can access all of your image processing data through our Service interface. This includes:
- All uploaded and processed images
- Processing job history and metadata
- Credit transaction history
2. Deletion
You have the ability to delete your data:
- Individual Images: You can delete specific images and their associated versions at any time through the Service interface
- Image Sets: You can delete entire image sets and all associated processing data
- Account Deletion: You can request complete account deletion by contacting us at support@highaiq.com. Account deletion will:
- Permanently delete all your images and processing data
- Permanently delete your account information
- Remove you from our authentication system
- Result in forfeiture of any remaining credit balance
- Be irreversible
3. Data Portability
You can download and export all of your images through the Service interface at any time.
Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties, except in the following limited circumstances:
Service Providers
We use the following third-party service providers to operate our Service:
- AWS (Amazon Web Services): Cloud infrastructure for hosting, storage, and computing
- Stripe: Payment processing
- Content Moderation Services: Automated image analysis for compliance (provider details not disclosed for security reasons)
These providers are bound by confidentiality obligations and are only permitted to use your information to provide services to us.
Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal process (subpoena, court order, etc.)
- Government or law enforcement requests
- Protection of our legal rights
- Investigation of potential violations of our Terms of Service
- Prevention of harm or illegal activity
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
- Access Controls: Strict access controls limit who can access your data
- Authentication: Secure authentication system (AWS Cognito) with industry-standard protocols
- Monitoring: Automated monitoring for security threats and suspicious activity
- Regular Audits: Regular security reviews and updates
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at support@highaiq.com, and we will promptly delete such information.
Email Communications
We send the following types of emails:
Account-Related Emails
- Account Verification: Confirmation email when you sign up
- Password Reset: Security-related emails for account recovery
Transaction Emails
- Payment Confirmations: Receipts and confirmation of credit purchases
Marketing Emails
We do not send marketing or promotional emails. You will only receive transactional emails necessary for account and payment operations.
Cookies and Tracking Technologies
We use minimal cookies and tracking technologies:
Essential Cookies
We use session cookies provided by our authentication system (AWS Cognito) to:
- Keep you logged in
- Maintain your session
- Provide essential Service functionality
No Tracking
We do not use:
- Analytics cookies
- Advertising cookies
- Third-party tracking pixels
- Social media tracking
You can disable cookies in your browser settings, but this may affect your ability to use the Service.
International Data Transfers
Our Service is operated in the United States, and our servers are located in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.
By using our Service, you consent to the transfer of your information to the United States.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You have the right to request information about the personal information we collect and how we use it
- Right to Delete: You have the right to request deletion of your personal information
- Right to Opt-Out: We do not sell personal information, so there is no opt-out required
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at support@highaiq.com.
GDPR Rights (European Users)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right of Access: Request access to your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restriction: Request restriction of processing
- Right to Data Portability: Request a copy of your data in a portable format
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at support@highaiq.com.
Legal Basis for Processing: We process your personal data based on:
- Contractual Necessity: To provide the Service you requested
- Legitimate Interests: To improve and secure our Service
- Legal Compliance: To comply with applicable laws
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes:
- We will update the "Effective Date" at the top of this policy
- We will increment the version number
- For material changes, we may require you to review and accept the updated policy before continuing to use the Service
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
High AiQ LLC
Email: support@highaiq.com
We will respond to your inquiry within 30 days.
Consent
By using our Service, you consent to the collection, use, and storage of your information as described in this Privacy Policy.